Bergdorf Goodman Business Manager

About Bergdorf Goodman

Bergdorf Goodman is an iconic luxury retailer known for an exceptional, curated assortment and white‑glove customer service. Part of the Saks Global portfolio, the brand operates within a multi‑channel luxury ecosystem and maintains elevated standards in-store and in its food & beverage operations, delivering highly curated experiences to a discerning clientele.

Role & Responsibilities

• Champion CHANEL’s heritage, values, and luxury vision while upholding Bergdorf Goodman’s high-touch service culture.
• Partner with Bergdorf Goodman and CHANEL leadership to devise sales strategies, maximize growth, and exceed financial targets.
• Participate in seasonal buy reviews, aligning inventory investment with analysis of client demand and emerging market trends.
• Set performance expectations and coach home-base associates to achieve individual sales-volume targets and KPIs.
• Collaborate with store leadership to expand CHANEL’s exposure and availability to Out-of-Home Base sellers across Bergdorf Goodman.
• Oversee and facilitate CHANEL education programs, including seasonal collection launches, trunk shows, brand selling ceremonies, and operational guidelines.
• Develop and execute clienteling strategies to deepen relationships with Very Important Clients (VICs) and cultivate an Emerging Private Client program.
• Lead the planning and execution of client events, private salon appointments, and trunk shows with CHANEL and Bergdorf Goodman stakeholders.
• Liaise with CHANEL Visual Merchandising to ensure immaculate store presentation and adherence to global brand guidelines.
• Synthesize performance data and qualitative feedback into executive summaries for internal and brand stakeholders.
• Maintain discretion regarding proprietary business strategies, financial performance, and client data.
• Lead, inspire, coach, and develop the boutique team to deliver personalized client service, drive sales growth, and foster a collaborative culture.
• Manage strategic alignment between Bergdorf Goodman and CHANEL, driving revenue and market-share growth while ensuring client interactions reflect both brands’ standards.

Qualifications

• Extensive leadership experience in luxury retail management, clienteling, and boutique operations.
• Proven track record building and scaling VIC retention programs and high-touch client experiences.
• Exceptional ability to recruit, mentor, and develop a high-performing sales team.
• Highly articulate and professional presenter with strong executive-writing and analytical skills.
• Strong business acumen and a deep understanding of department and vendor goals.

Skills

Experience

Extensive leadership experience in luxury retail management, clienteling, and boutique operations.

Compensation

The base compensation for this position ranges from USD 85,808 to USD 107,260 per annum.

Benefits

Medical, dental, and vision insurance; 401(k) retirement plan; basic and supplemental life insurance; disability insurance; voluntary benefits including critical illness, hospital, and accident insurance; employee discount; and career advancement opportunities.

Culture

The workplace emphasizes impeccable service, attention to detail and collaboration across culinary and retail teams. Employees operate in a fast‑paced, guest‑centric environment where professional conduct and adherence to luxury standards are expected.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.