Balenciaga Store Director

About Balenciaga

Founded by Cristóbal Balenciaga in 1917 and part of Kering, Balenciaga is one of fashion’s most influential houses, renowned for architectural cut, uncompromising craft, and a continual redefinition of modern luxury. As an employer, the House offers a demanding yet inspiring environment where heritage ateliers, bold creative vision, and global business expertise meet. Teams across design, product development, merchandising, retail, client engagement, communications, and corporate functions are encouraged to combine precision with experimentation, agility with excellence. Balenciaga seeks individuals who are culturally aware, rigorous, collaborative, and ready to contribute to a maison that shapes the conversation of contemporary fashion while respecting the discipline of couture.

Role & Responsibilities

• Define, execute, and monitor the store action plan to achieve sales targets and KPIs.
• Set quantitative and qualitative goals, implement action plans, and ensure targets are achieved.
• Analyze results daily, weekly, and monthly, and conduct ongoing assessments.
• Focus on key KPIs and foster a strong store culture and storytelling approach.
• Monitor the local business environment, market trends, and competition; share relevant insights with the team and integrate them into the store action plan.
• Identify growth opportunities and execute appropriate actions; provide high-quality feedback and reporting to headquarters and the store team.
• Ensure accurate weekly payroll reporting and complete monthly team schedules in line with business needs.
• Create a positive work environment aligned with Balenciaga behaviors; set a clear vision and goals for the team and individuals.
• Identify, attract, recruit, develop, and retain talent, partnering with the Head of Retail and HR to recruit top talent.
• Create development plans for store management and teams, and support professional growth through training and coaching.
• Coach direct reports, provide regular structured feedback, conduct individual appraisal interviews at least twice a year, and motivate and challenge store management and teams.
• Organize meaningful team activities, including team building.
• Act as a Balenciaga Ambassador, promoting the brand culture internally and externally and engaging local people with the brand.
• Ensure the Balenciaga Signature and client experience are delivered consistently over time.
• Maintain the store image in line with company directions, visual merchandising guidelines, and corporate standards; ensure the team understands and follows these standards.
• Model Balenciaga service behaviors and ensure team conduct reflects the brand’s service standards, image, and values.
• Understand clients and prospects, develop action plans, attract new clients through personal networks and external partners, and foster clienteling, loyalty, and retention from beginner clients to VICs.
• Oversee the clienteling approach, maintain the brand’s qualitative standards, and engage VIPs and celebrities.
• Ensure processes comply with legal, safety, security, internal, sustainability, and HR requirements.
• Manage administrative and accounting responsibilities; plan activities and allocate resources to meet expected workloads.
• Apply safety procedures for store teams and clients; protect products and valuable materials, including through appropriate packaging and product positioning.
• Supervise warehouse stock in line with store sales potential and report to Retail Merchandising at headquarters; oversee inventory and report discrepancies promptly.
• Open and close the store and oversee its day-to-day operations.
• Use a cost-conscious approach when proposing initiatives, reviewing bills, and making expense decisions, while protecting company profitability and sales.
• Process payroll as directed, maintain store schedules, and ensure staff adherence to attendance and punctuality requirements.
• Ensure monthly petty cash and check reconciliations are processed correctly and submitted before the due date.
• Ensure Retail Excellence guidelines are implemented across front-of-house, back-of-house, and team operations.
• Challenge and improve processes to support growth, efficiency, and effectiveness.

Qualifications

• Commitment to participating in an innovative project.
• Three to five years of successful experience in a managerial position in luxury retail, managing a minimum of 20 people.
• Inclusive leadership style and entrepreneurial spirit.
• Strong sensitivity to client experience and loyalty.
• Exceptional interpersonal and persuasive skills.
• Precision and organizational skills.
• Adaptability, openness, willingness to take risks, dynamism, listening skills, and curiosity.
• High availability and responsiveness.
• Product and fashion sensitivity.
• Mastery of digital skills.

Skills

Experience

Three to five years of successful managerial experience in luxury retail, with responsibility for a minimum of 20 people.

Compensation

The base compensation for this position ranges from USD 120,000 to USD 150,000 per annum.

Benefits

Professional development opportunities within Balenciaga or the Kering group; opportunities to learn and grow in a stimulating and fulfilling workplace.

Culture

Balenciaga fosters a bold, forward-thinking workplace where creativity, experimentation, and cultural awareness drive the evolution of contemporary luxury. As an employer, the House encourages collaboration across disciplines, empowering teams to challenge convention while upholding exceptional standards of craftsmanship, precision, and brand integrity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.