Balenciaga Sales and Client Advisor, Keyholder

About Balenciaga

Founded by Cristóbal Balenciaga in 1917 and part of Kering, Balenciaga is one of fashion’s most influential houses, renowned for architectural cut, uncompromising craft, and a continual redefinition of modern luxury. As an employer, the House offers a demanding yet inspiring environment where heritage ateliers, bold creative vision, and global business expertise meet. Teams across design, product development, merchandising, retail, client engagement, communications, and corporate functions are encouraged to combine precision with experimentation, agility with excellence. Balenciaga seeks individuals who are culturally aware, rigorous, collaborative, and ready to contribute to a maison that shapes the conversation of contemporary fashion while respecting the discipline of couture.

Role & Responsibilities

• Achieve sales goals.
• Open and close the store in accordance with company policies and procedures.
• Keep the stockroom organized and set up so staff can access merchandise easily.
• Assist management with overseeing day-to-day store operations, working toward balanced strengths in sales, operations, merchandising, and personnel management.
• Maintain effective interpersonal communication with departments, stores, colleagues, and staff.
• Handle customer complaints and feedback appropriately and promptly.
• Follow, implement, and enforce the store operations manual, and provide feedback on necessary updates or changes.
• Enforce company sustainability policies at local and global levels.
• Help reduce store shrinkage by partnering with the Stock Associate, Operations Manager, and Sales Team through sound operational execution.
• Ensure cash registers and the safe function properly; enforce back-of-house cash and change accuracy standards and make timely bank deposits.
• Assist with visual displays and merchandising according to company standards and as directed by the Store Manager or direct report.
• Communicate visual standards information received from the Store Manager and Corporate to the team as needed.
• Oversee daily cleaning and upkeep of the store's interior and exterior.
• Maintain store fixtures, shelving, carpeting, lighting, and supplies to the highest standards of function, presentation, and upkeep.
• Ensure adequate supplies are available at all times.

Qualifications

• At least 3 years of experience in a similar role, preferably in retail or fashion.
• Ability to manage multiple tasks in a fast-paced, dynamic environment, with excellent verbal and written communication skills.
• Demonstrated ability to drive sales results and exceed individual and store goals.
• Commercial awareness and strong business acumen, with a genuine passion for fashion.
• Strategic vision to develop the business and achieve a high level of personal performance.
• Mandarin-speaking ability preferred.

Skills

Experience

3+ years in a similar role, preferably within retail or fashion companies.

Compensation

The base compensation for this position ranges from USD 22 to USD 26 per hour.

Culture

Balenciaga fosters a bold, forward-thinking workplace where creativity, experimentation, and cultural awareness drive the evolution of contemporary luxury. As an employer, the House encourages collaboration across disciplines, empowering teams to challenge convention while upholding exceptional standards of craftsmanship, precision, and brand integrity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.