Balenciaga Associate Store Director

About Balenciaga

Founded by Cristóbal Balenciaga in 1917 and part of Kering, Balenciaga is one of fashion’s most influential houses, renowned for architectural cut, uncompromising craft, and a continual redefinition of modern luxury. As an employer, the House offers a demanding yet inspiring environment where heritage ateliers, bold creative vision, and global business expertise meet. Teams across design, product development, merchandising, retail, client engagement, communications, and corporate functions are encouraged to combine precision with experimentation, agility with excellence. Balenciaga seeks individuals who are culturally aware, rigorous, collaborative, and ready to contribute to a maison that shapes the conversation of contemporary fashion while respecting the discipline of couture.

Role & Responsibilities

• Assist the Market Director in overseeing store floor coverage, sales, visual merchandising and displays, client service, and operational functions.
• Analyze daily, weekly, and monthly results and conduct ongoing assessments.
• Support the Store Director with reporting relevant information to headquarters and share information with the store team.
• Monitor the business environment, including local competition, and provide the Market Director with high-quality feedback and requested reports.
• Support the Market Director and lead Client Advisors in achieving quantitative and qualitative goals; implement action plans defined with headquarters and the Market Director, follow up on them, and update and support the store team on KPIs.
• Create and maintain a positive work environment; embody brand behaviors and ensure team alignment; motivate and challenge the team; support team and individual activities, including morning briefings and one-to-one meetings; and partner with the Market Director on employee issues.
• Attract, develop, and retain talent by supporting sales-team development on operational matters, setting clear goals, providing timely and consistent feedback, and sharing development plans with the Market Director.
• Support the Market Director in building a motivated, competent, and up-to-date team in the fashion and luxury industries.
• Act as a Balenciaga ambassador and promote the brand culture internally and externally.
• Oversee clienteling according to headquarters guidelines and ensure the store atmosphere upholds the brand image.
• Ensure the Balenciaga Signature and client experience are delivered consistently; supervise sales to maintain client satisfaction, engagement, and Balenciaga qualitative standards; monitor CEE and NPS scores and take action accordingly.
• Develop a clienteling mindset and client loyalty and retention, from new clients to VICs and VVICs; oversee client recruitment, development, and retention through high-quality data collection and one-to-one relationships.
• Ensure an excellent client experience in line with the Balenciaga signature, measure in-store actions across channels including phone and email, and appropriately manage sensitive client complaints and sales-process situations.
• Build a network of people who influence local and international luxury business to promote client loyalty, particularly among VICs and VVICs.
• Ensure processes comply with legal, safety, security, internal, sustainability, and HR requirements; maintain the store image in line with Balenciaga standards and ensure the team is aligned and has access to resources.
• Authorize and organize planning and activities, allocating available resources to manage expected workloads; take necessary measures to safeguard store products and valuable materials.
• Open and close the store and oversee day-to-day store operations.
• Maintain a cost-conscious approach when proposing initiatives, reviewing bills, and making expense decisions, protecting company profitability and sales.
• Process payroll as directed by the company, maintain store schedules, and ensure staff attendance and punctuality.
• Ensure petty cash and check reconciliations are processed correctly each month and submitted by the due date.
• Maintain the accuracy of the customer database and ensure the team enters client data accurately and promptly.
• Ensure Retail Excellence guidelines are executed across front of house, back of house, and the team.
• Support the Store Director with inventory activities and warehouse stock, immediately reporting discrepancies; manage inventory activities in collaboration with the Operations Manager and ensure warehouse stock aligns with the store's sales potential.
• Challenge and improve processes to support growth and ensure efficiency and effectiveness; supervise team planning.

Qualifications

• Commitment to participating in an innovative project.
• At least 3 years of experience in a managerial position.
• Significant sales experience in the luxury retail industry.
• Successful experience managing a team, including setting goals, delegating work, and following up on results.
• High sensitivity to client experience and loyalty.
• Precision, organizational skills, adaptability, openness, listening ability, and curiosity.
• High availability and responsiveness.
• Product and fashion sensitivity.
• Mastery of digital skills.
• Exceptional client service and interpersonal skills.

Skills

Experience

At least 3 years in a managerial position, plus significant sales experience in the luxury retail industry.

Compensation

The base compensation for this position ranges from USD 100,000 to USD 110,000 per annum.

Benefits

Professional development opportunities within Balenciaga or the Kering group; opportunities to learn and grow; a stimulating and fulfilling workplace environment.

Culture

Balenciaga fosters a bold, forward-thinking workplace where creativity, experimentation, and cultural awareness drive the evolution of contemporary luxury. As an employer, the House encourages collaboration across disciplines, empowering teams to challenge convention while upholding exceptional standards of craftsmanship, precision, and brand integrity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.