Alfred Dunhill Made-to-Measure Client Advisor

About Alfred Dunhill

Alfred Dunhill, the British house founded in 1893, is synonymous with refined masculinity, craftsmanship, and a spirit of purposeful innovation. As an employer, the brand offers a distinctive environment where heritage leatherwork, tailoring, accessories, and contemporary retail excellence meet a global luxury clientele. Colleagues are invited to uphold exacting standards of service and product knowledge while contributing to a culture that values discretion, curiosity, and disciplined creativity. With roots in London and a presence across key international markets, Alfred Dunhill appeals to professionals who appreciate timeless design, meticulous detail, and the opportunity to shape the future of an enduring gentleman’s luxury maison.

Role & Responsibilities

• Deliver a personalized luxury experience that exceeds client expectations and makes each visit memorable.
• Anticipate client needs and provide discreet, professional solutions as a trusted advisor.
• Offer expert wardrobe and lifestyle styling advice to help clients build sophisticated personal collections.
• Foster a welcoming, exclusive, client-centric boutique atmosphere.
• Represent the Maison as a knowledgeable brand ambassador, communicating its heritage, craftsmanship and story.
• Build in-depth knowledge of menswear collections, tailoring techniques, materials and lifestyle offerings.
• Translate a passion for luxury menswear into compelling narratives that engage discerning clients and generate interest.
• Engage clients on the sales floor, achieve individual and boutique sales targets, contribute to KPIs and support commercial success.
• Identify upselling and cross-selling opportunities, guiding clients across ready-to-wear, accessories, drawing room and specialist services.
• Process transactions accurately and efficiently in accordance with company and Group policies and procedures.
• Develop long-term relationships with high-value and VIP clients through proactive clientelling.
• Manage client appointments and deliver a tailored, exclusive experience for each client.
• Maintain accurate client profiles and preferences to personalize future interactions and communications.
• Maintain the sales floor and client areas to exacting visual merchandising and cleanliness standards.
• Support stock management, including receiving, replenishment and organization, to ensure product availability and presentation.
• Follow operational guidelines, security protocols, and health and safety standards.
• Collaborate with the boutique team, including Assistant Boutique Managers and the Boutique Director, to ensure a seamless client journey and operational efficiency.
• Share client feedback and market insights with management to inform product development and service enhancements.

Qualifications

• Proven experience in a client-facing sales role in luxury retail, preferably in menswear, tailoring or high-end lifestyle.
• A proven record of achieving and exceeding sales targets in a high-service environment.
• Exceptional clientelling skills and the ability to build and maintain strong, lasting client relationships.
• A profound passion for luxury menswear and tailoring, and an understanding of heritage brands.
• Expertise in styling, wardrobe consultation and personalized fashion advice.
• Outstanding communication, interpersonal and presentation skills, with the ability to engage confidently and articulately with discerning clients.
• Ability to work effectively in a fast-paced, dynamic luxury retail environment.
• Proficiency in retail POS systems and client relationship management (CRM) tools.
• Flexibility to work evenings, weekends and holidays as required by the business.
• High school diploma or equivalent required; a bachelor's degree in Fashion, Marketing, Business or a related field preferred.

Skills

Experience

Proven experience in a client-facing sales role in luxury retail; no number of years stated.

Education

High school diploma or equivalent required; a bachelor's degree in Fashion, Marketing, Business or a related field preferred.

Benefits

Medical, dental and vision programs; health savings and flexible spending accounts; life insurance and disability benefits; 401(k) with employer match; paid time off; wellness reimbursement; employee assistance program; volunteer days off.

Culture

Alfred Dunhill fosters a refined, heritage-led workplace where craftsmanship, British elegance, and contemporary luxury shape the everyday environment. As an employer, the brand values discretion, expertise, and collaboration, offering teams the opportunity to contribute to a distinctive maison with a strong legacy in men’s style and design.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.