- Location
- Boston Massachusetts USA
- Employment
- Full-time
- Seniority
- Mid-Level
- Compensation
- $20.50/hour
- Department
- Retail & Boutique Operations
- Posted
- Nov 13, 2026
About Aesop
Aesop makes skin, hair and body care, fragrances and scents for the home. It began in a Melbourne hair salon in 1987 and joined L’Oréal in 2023.
Aesop is seeking a Retail Consultant in Boston to deliver personalized skincare and fragrance experiences, build customer relationships and contribute to store performance. The permanent, full-time role includes a $20.50 hourly rate and requires availability for five full days per week, including at least one guaranteed weekend day.
Role & Responsibilities
- Contribute to store goals by understanding and driving key performance indicators (KPIs).
- Agree and execute a personalized SMART monthly commercial plan with the Store Manager, breaking targets down into weekly and daily goals.
- Use data and insights to optimize performance and identify opportunities for growth.
- Share ideas to enhance store traffic, conversion and customer loyalty.
- Connect with customers through storytelling, understand their needs and present products in a way that relates to their lives.
- Create a personalized customer journey, from a warm welcome and genuine engagement to product demonstrations and regimen building.
- Guide customers to the sink or fragrance area and demonstrate recommended products on their hands.
- Deliver a memorable departure and build lasting relationships through attentive service, complete regimens, samples and a warm invitation to return.
- Embody Aesop’s values and seek support for continuous improvement.
- Complete retail induction and ongoing learning pathways (Methodos).
- Practise and refine customer experience capabilities, particularly during quieter periods.
- Attend and apply product and campaign training, sharing expertise with colleagues.
- Seek feedback and coaching to develop knowledge, skills and career at Aesop.
- Follow Aesop’s grooming guidelines and retail standards to consistently deliver the five-senses experience.
- Complete stock, inventory and store-presentation tasks.
Qualifications
- Experience working successfully as part of a customer-focused team, ideally in retail or hospitality, with attention to detail in selling and delivering tailored experiences.
- A customer-focused, commercially driven merchant mindset.
- Exceptional verbal and written communication skills, with confidence in tactile product demonstrations.
- A strong passion for selling premium products and enthusiasm for Aesop’s skincare and fragrance offerings.
- Flexible availability to work five full days per week, including at least one guaranteed weekend day.
- Ability to work on the sales floor for extended periods, use stairs and/or a ladder as needed, and regularly lift up to 25 lbs.
Skills
Workplace
This position is based in Boston, Massachusetts, USA.
Explore jobs in Massachusetts or in the USA.
Compensation
The base compensation for this position is USD 20.50 per hour.
Benefits
Eligible for a monthly sales-performance incentive program; vacation and, depending on locality, paid time off or paid sick leave; access to L’Oréal’s internal shop for discounted products; learning and development opportunities, including e-learning, Lunch & Learn sessions and mentorship programs; Employee Resource Groups; mental health and wellness programs.
Culture
In an Aesop store, consultants demonstrate products and help visitors choose a routine. The architecture varies by location, down to the materials used around the demonstration basin.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.